Make it apparent that we really like helping them achieve positive outcomes. Look for ways to eliminate uncertainty by anticipating people's concerns. Then, provide a response that guides them to the best possible outcome. When people post very general questions, take a second to try to understand what they're really looking for. It's okay to link to other resources for more details, but avoid giving answers that contain little more than a link. A wall of text can look intimidating and many won't read it, so break it up. Aim for no more than two short sentences in a paragraph, and try to keep paragraphs to two lines. Stick to the topic and avoid unnecessary details.īreak information down into a numbered or bulleted list and highlight the most important details in bold. Ask yourself what specific information the person really needs and then provide it. Be clear and state the answer right up front.When no other word will do, explain technical terms in plain English. Avoid jargon and technical terms when possible. Imagine you're explaining something to a trusted friend, using simple, everyday language. When answering questions, write like you speak. We do that with the style and format of our responses. People come to QuickBooks Learn & Support for help and answers-we want to let them know that we're here to listen and share our knowledge. Your search term for Quickbooks Pro 2009 will find more accurate download results if you exclude using keywords like: warez, download, torrent, crack, serial, keygen, etc.
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